When will the Survey be going out to people?
We will be sending out surveys to a random 5% of backers in all pledge levels on Monday 14th April and assuming everything goes smoothly, we will send out the links to all backers within a day or two. These links will be sent to the email address linked to your Kickstarter account.
Last updated: April 10, 2025 02:35
Sizing Chart for all T-Shirts?
Please see the following chart which can be used to determine what size of T-Shirt to choose?
Last updated: April 10, 2025 02:43
I have not received my email link from Backerkit and I used Apple ID to sign into Kickstarter to hide my email
Backers who have pledged to the Kickstarter campaign using AppleID sign-in are quite likely to have not received their survey invite email. This is because the Apple system creates a unique private relay email address in the format of
Please see Apple’s link as to how their system works - https://support.apple.com/en-us/HT210425
PLEASE NOTE: Apple filters senders which use this email address and therefore emails sent from Backerkit will not be received by the user.
We have contacted all the people who appear to be affected by this with the recommendation of contacting [email protected] to change their email address in order to receive future correspondence after completing the survey link. Alternatively you should message us directly on Kickstarter, giving us your real email address.
Last updated: April 23, 2025 01:37
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.